We want you to be happy with your purchase and we apologize if it is not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us if the following conditions are met:
- All items must be in their original packaging with product tags intact
- All items must be unworn, unused, unwashed, and in their original condition
- Footwear should have no scuff marks on its outsole
- Originals receipts would need to be included
- All items would need to be purchased originally from India
If non of the above conditions are met, we regret to inform you that we are unable to process any claims for exchanges or refund regardless that the items have been mailed back to us.
Sales item(s) are non-exchangeable nor returnable either in our retail boutique or via our online portal.
1. VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 10 days of the invoice date. All requests for returns. However, would need to be strictly made online at www.shoppalicious.com or by contacting us through mail or phone call.
2. EXCHANGES AT OUR BOUTIQUES
2.1 You will need to bring along your original invoice together with the item(s) in its original condition and packaging when our courier boy approaches you for a return.
3. EXCHANGES & RETURNS ONLINE
3.1 You will need to include your original invoice together with the item(s) in its original condition and packaging.
3.2 Kindly apply online for a return or contact us by email [email protected] with subject name “Return” with your contact details and wait for a reply.
4. OTHER TERMS & CONDITIONS
4.1 All items that are returned and exchanged, can only be made once.
4.2 We reserve the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
4.3 Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tear of a product.
4.4 Shoppalicious Online Pvt. Ltd. makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose
4.5 Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of India
4.6 All decisions made by shoppalicious.com is final
5. REPAIR POLICY
We don’t offer any repair service for products purchased through our online portal shoppalicious.com